What's new in Murray CRM

Phase F — Launch

• •Production SaaS launch: trial-to-paid Stripe billing, Customer Portal, plan-based feature gates, monthly usage limits.
• •Marketing site, App Store + Google Play listing prep, public changelog and status pages.
• •Public sign-up with 14-day trial, referral rewards, onboarding email drip.
• •SuperAdmin launch readiness checklist + MurgEx v1→v2 migration helper.

Phase E — Murray Acts

• •Dispatcher Agents engine — autonomous reply / approval / handoff flows.
• •Driver Assistant: SMS-first onboarding, HOS Q&A, document collection.
• •ELD integration via Samsara — HOS alerts, geofences, fleet map.
• •Public REST API + Zapier triggers, multi-region foundation.

Phase D — Murray Thinks

• •Voice AI calls via Retell.
• •Real-time coaching: tone, compliance, efficiency, knowledge, follow-up.
• •Per-tenant analytics dashboards, dispatcher leaderboard.
• •Stripe billing v1, contact scoring, predictive re-engagement.

Phase C — Murray Goes Mobile

• •iOS + Android via Capacitor, push notifications, offline-friendly UI.
• •OCR for rate confirmations + BOLs.
• •WhatsApp Business + Instagram DMs.
• •TMS sync (Falcon) for loads + contacts.

Phase B — Murray Gets Smart

• •RAG knowledge base + semantic search over messages and docs.
• •Tickets and departments, SLA monitoring.
• •Call recording + Gemini transcription.

Phase 1/0 — Foundations

• •Multi-tenant Postgres with Row Level Security.
• •SMS via RingCentral, email via Gmail, Facebook Messenger.
• •BullMQ workers, Supabase auth, role-based permissions.